Refund Policy
Effective Date: January 1, 2023 Last Updated: September 6, 2026
This Refund Policy applies to programs, coaching, digital products, templates, and training materials sold by GT Academy Solutions LLC, d/b/a BNB Know How (“Company,” “we,” “our,” or “us”). For enrolled clients, the executed Program Agreement controls in the event of any conflict with this page. Software subscriptions (including BNBFlow.AI) are governed by Section 6 below and by their own terms.
1. All Sales Are Final
Once we have made the purchased program, content, or access available to you, all sales are final and non-refundable, except as provided in Section 4 or as required by applicable law.
We incur immediate and substantial costs when you enroll — advertising, sales compensation, onboarding, coaching capacity, and platform costs — and our pricing is based on sales being final.
No refund, credit, or cancellation is available because of:
Not using or accessing the program
Scheduling conflicts or lack of time
A change in your financial circumstances
Dissatisfaction with content, instructors, or coaching style
Inability to obtain financing, a lease, or a property
Regulatory restrictions in your market
Not achieving a desired result
2. Digital Content
Purchases that provide immediate access to proprietary training, templates, scripts, recordings, or downloadable assets are delivered at the moment access is granted. By accessing the content you acknowledge that it has been delivered and that the purchase is final.
3. Coaching and Mentorship Programs
Enrollment in a coaching program reserves a seat in a resource-intensive service. Coaching fees are final regardless of participation or results. What you receive is set out in Schedule A of your Program Agreement.
4. If We Fail to Deliver
If we fail to make available a material deliverable described in your Program Agreement and do not cure the failure within thirty (30) days after you notify us in writing, you may terminate the Program Agreement and receive a pro rata refund of the portion of the fee attributable to the undelivered item. This is the exclusive remedy for non-delivery.
5. Billing Questions and Payment Disputes
If you believe a charge is erroneous or unauthorized, or that we have not delivered what you purchased, contact us first in writing at legal@bnbknowhow.com. We will investigate and respond in writing within ten (10) business days.
Nothing in this policy waives any right you have under the Fair Credit Billing Act, the Electronic Fund Transfer Act, applicable state law, or payment-network rules to dispute a charge with your card issuer or bank, and we will not treat your exercise of those rights as a breach. If a reversal is obtained for a charge that was authorized and for which we made the purchase available, the reversed amount remains owed together with any dispute fees actually assessed against us, and we may suspend access until the matter is resolved. In responding to any dispute, we may provide the processor and card issuer with your agreement, access logs, delivery records, and call recordings.
6. Software Subscriptions (BNBFlow.AI and other subscriptions)
Subscriptions renew automatically at the interval and price shown at checkout until cancelled. You may cancel at any time through your account settings or by emailing legal@bnbknowhow.com; cancellation takes effect at the end of the current billing period, and you keep access until then. Fees already paid for the current period are non-refundable. We will send a reminder before any annual renewal.
7. Payment Plans and Remaining Balances
If your Program Agreement provides for an amount paid at enrollment and a remaining balance, the remaining balance is due as stated in that Agreement. Ceasing participation does not cancel amounts owed. Revoking a payment method does not cancel amounts owed; they remain payable by another method. Late payments may result in late charges, suspension of access, acceleration of the balance, and referral to collections, as provided in the Program Agreement.
8. Technical Issues
If you have trouble accessing your program, email info@bnbknowhow.com. Most issues are resolved quickly. Technical issues that we resolve are not grounds for a refund.
9. Goodwill Accommodations
Any refund, credit, extension, or other accommodation we choose to extend beyond this policy is a one-time courtesy, does not amend this policy or any agreement, and does not entitle you or anyone else to a similar accommodation.
10. How to Contact Us
All refund and billing communications must be in writing.
Billing, refunds, and legal notices: legal@bnbknowhow.com Support: info@bnbknowhow.com
GT Academy Solutions LLC, d/b/a BNB Know How 11147 St. Roman Way, Bonita Springs, FL 34135 Legal notices by mail: 2900 NE 7th Avenue, PH 4507, Miami, FL 33137
Nothing in this policy waives any non-waivable right afforded to you under applicable law.